- Is Nuviru free to use?
- Yes, we offer a free tier that lets you convert files into Word documents with a watermark. Paid plans remove the watermark and unlock premium features like high-accuracy transcription, larger file processing, and priority processing.
- Does Nuviru preserve my content formatting?
- Yes, our AI preserves your content structure including headings, lists, and tables. When converting from PowerPoint or images, headings and bullet points are automatically extracted into your Word document while maintaining the original hierarchy.
- What file formats are supported?
- We support converting audio (MP3, WAV, M4A), video (MP4, MOV), images (PNG, JPG), and PowerPoint (PPTX) into editable Word documents (DOCX) using transcription, OCR, and text extraction.
- Which languages do you support?
- We support 14 languages including English, Arabic, Spanish, French, Turkish, German, Portuguese, Japanese, Hebrew, Italian, Ukrainian, Polish, Swedish, and Czech. The platform features full RTL (right-to-left) layout support for Arabic and Hebrew.
- How does the credit system work?
- Every user receives free credits upon signing up. Each conversion to Word consumes a certain number of credits based on file size, duration, and complexity. You can purchase additional credits or subscribe to a monthly plan for recurring credits.
- Is my data secure?
- Yes, we use TLS/SSL encryption for all data transfers and store files encrypted at rest. Uploaded files are automatically deleted after processing. We never share your data with third parties and comply with GDPR privacy standards.
- How long does a conversion take?
- Most conversions complete in under 30 seconds. Larger files or longer recordings may take up to 2 minutes. Transcribing long audio and video files may take 3-5 minutes depending on the duration.
- Can I edit the Word document after conversion?
- Yes, the resulting Word document (DOCX) is fully editable. Open it in Microsoft Word, Google Docs, or any compatible editor to adjust the text, formatting, colors, and layout however you like.
- Can I redo or reconvert a file?
- Yes, you can reconvert your file with different settings at any time. You can also freely edit the resulting Word document after conversion—reorder sections, delete them, or add new content.
- Do you support teams and enterprise use?
- Yes, we offer enterprise plans that include team management, centralized billing, custom branding, and dedicated support. Visit our Enterprise page or contact us for a custom quote tailored to your organization.
- Can I use the documents for commercial purposes?
- Yes, all Word documents you create on the platform are fully owned by you. You can use them for personal, commercial, or educational purposes without restrictions, as long as the source content is yours or properly licensed.
- How do I get technical support?
- You can reach us at support@nuviru.com or through our Contact page. Our support team is available 24/7 to answer your questions and help resolve any issues you encounter.
- Can I convert PowerPoint to Word?
- Yes, you can convert any PowerPoint file into an editable Word document. We extract the text, titles, and bullet points from your slides into a formatted DOCX file—perfect for reusing slide content in reports and documents.
- Does it work on mobile devices?
- Yes, Nuviru is fully responsive and works on all devices including smartphones and tablets. You can upload files, convert them to Word, and download them from any internet-connected device.
- What is the refund policy?
- If you're not satisfied, you can request a refund within 7 days of purchase provided you haven't used more than 25% of the purchased credits. Contact our support team to submit a refund request.